Answers to the most Frequently Asked Questions

If you’re unable to find your answers here, you can always contact our customer support team:

Landline: +255 222 772 434 | Mobile: +255 787 444 181 |


All Cartrack units are automatically tested on a regular basis. However, the onus still remains on you to test your units regularly. To test your unit contact 0719 586 583, this can be done 24 hours a day, 7 days a week.

No, it’s completely free of charge.

Immediately contact the Cartrack Control Room and give them the details. The Control Room will dispatch the necessary Recovery Team and keep you updated on progress.

No. You are welcome to test your unit wherever you are located, provided there is GSM coverage.

Yes, Cartrack’s devices can also be installed on heavy machinery, commercial vehicles, trucks and trailers, along with family sedans.

Yes, every Cartrack unit is equipped with international roaming capabilities, and can therefore be tracked locally and beyond country’s borders.

Cartrack offers the free Recovery Service in any country that we operate in, unless the unit is a Fleet Lite which does not include Stolen Vehicle Recovery. Should you request a recovery on a Fleet Lite unit, you will be liable for the full cost of recovery.

Yes. Cartrack recovery agents work 24 hours a day, 7 days a week, 365 days a year.

No, unless you have given authorisation to a third party.

No, our units are approved by major manufacturers within the motor industry.

No. Our technicians are mobile, and will meet you at a place and time convenient to you.

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